Webinar invitation YDC & Dental Protection: Managing difficult interactions with patients and colleagues – 13 April 2023 (WEB173)

Date: 13 April @ 19:00

Speakers: Dr Alasdair McKelvie & Dr Kobus Barnard

In the presentation, we will discuss how different factors can interact to create a challenging conversation with a patient or colleague. We will look at strategies to help you overcome some of the human factors that make the conversation and the solution that much harder than it should be.

Objectives:

• Increased knowledge of key issues in difficult interactions

• Greater awareness of how and why we react the way we do to difficult interactions

• Enhanced skills to help you communicate effectively in difficult interactions

• Enhanced understanding of the challenges and pitfalls in overcoming difficult interactions

1 Ethical CPD point